COVID-19 Response:

“At DeBonis Family Dentistry, we take your health and safety as our top priority every day. We have a highly trained and engaged team of health care professionals that are always ready to care for you and your family. We understand the media puts out a lot of new information, that can create fear and uncertainty. As dental professionals, it is our job to follow the guidelines set by accredited sources that allow us to practice safe dentistry. Per the CDC, OSHA, and ADA, DeBonis Family Dentistry is taking all necessary precautions for both team and patient safety. If you have a specific question in regards to your oral health, we are here to ease your apprehension and provide clarity as needed.”

FAQ:

WHAT ARE WE DOING TO KEEP EVERYONE SAFE?

  • Pre-screening questions over the phone
  • Taking temperature upon arrival and re-assessing pre-screening questions
  • Enhanced Personal Protective Equipment (PPE)
  • Proactive cleaning measures

What will it look the day of my appointment?

  • We are requiring that EVERYONE wear a face mask upon arrival and for the duration of their appointment.
  • We are requiring that ONLY patients who have a reserved appointment that day enter and leave the office alone.
  • Upon arrival to our office, we are requiring that you call from your car when you are here. We will then relay your arrival to your clinical provider. Once they are ready to begin your treatment we will call or text you to let you know we are ready for you to come to the door with a mask on.

What social distancing measures are being taken?

  • Protective shields have been installed in the reception area, separating patients from staff
  • Enhanced Personal Protective Equipment (PPE)
  • Staggered appointment times to maintain social distancing requirements

What if my appointment was cancelled during this time?

  • We are currently seeing patients for emergency care only. If you are experiencing a true dental emergency, please call the office at 412-761-9594.
  • If you had a reserved appointment scheduled between March 17th, until now, our team will be reaching out to you when it is safe to practice routine dental care.

What about my dental bill?

  • At the current time, we are ONLY accepting credit card payments over the phone, or check via postal mail.
  • If you have Care Credit, please use online portal on their website
  • ALL auto debits have been postponed for the time being. We will be calling once the office reopens to discuss new arrangements and processing dates.
  • If you are choosing to pay via check the day of your appointment, the check must be filled out prior to coming in the office.

Where can I find more information about Covid-19 in relation to the dental field?